Almosafer, a major omni-channel travel brand in Saudi Arabia, has announced the general availability of its WhatsApp channel for travellers. Powered by global conversational solutions provider LivePerson, Almosafer’s launch on WhatsApp offers customers fast, simple and convenient access to end-to-end travel support via the popular messaging platform.
Opening its WhatsApp channel to travellers across the region is a critical step in Almosafer’s continuing expansion and transformation from an online travel agency to an omnichannel service provider. In addition to the new WhatsApp channel, the company offers seamless travel services through retail locations across the Kingdom, call centres, and Almosafer’s state-of-the-art booking site and app.
With approximately 2200 conversations happening between customers and Almosafer’s travel agents on the platform each day, customers can opt in to WhatsApp conversations with travel advisors to get answers to all their enquiries and have any requests fulfilled without having to make a call. From pre-booking enquiries including bookings and consultations, to travel advice during their trips and post-booking support, WhatsApp has become an integral channel that serves travellers across the entire user journey. This streamlined and consistent level of customer service is a key pillar of Almosafer’s omni-channel approach.